In this unit you will learn about human needs - physical, intellectual,
emotional, social and spiritual - and how those needs are addressed. It
covers assessment, and how services are planned and delivered in this
context, including the importance of joint working across organisations, as well as the involvement of carers and
families. How information is gathered, from assessment through to
reviewing services delivered, is addressed throughout the unit. The
importance of confidentiality is consolidated in topic 5.12.